KPI Internal IT

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Kerusakan Device
0.00%
Target: <5%
Biaya Pengadaan Tinta
Rp 0
Target: Max Rp 1.500.000 /bulan
Kepuasan Pelanggan Internal
0.00%
Target: >85%
Response Time Help Desk
0 Menit
Target: <30 Menit
Sosialisasi Perubahan Sistem
Target: 1x24 Jam
Preventive Maintenance Hardware
0.00%
Target: 90% /Bulan
Penerapan 5R
Target: Tercapai
Downtime
Target: <3 insiden/bln (<30mnt)
( total insiden)
Implementasi Lean Management (Kaizen)
Target: Tercapai